Refund Policy

We want to make sure that our participants have a rewarding experience with us pre, during and post attending our training. Below are the terms and conditions that govern the refund and cancellation policy. When you buy a training course on our website, you agree to our privacy policy, terms of use and the points below.

1. Cranium Connections Certifications
   1. Cranium Connections reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.). In case Cranium Connections cancels the training event, the attendee will get a full refund.
   2. In case the cancellation is done by the attendee within 3 days from the date of registration, 5% of the registration fee will be deducted as a cancellation fee and the remaining will be refunded.
   3. If the cancellation is done by the attendee more than 7 days prior to the event start date, then 10% will be deducted as a cancellation fee and the remaining will be refunded.
   4. If the cancellation is done by the attendee within 7 days of the event start date, no refund will be made.
2. Rescheduling Policy:
   1. If Cranium Connections reschedules the training event:
      1. 100% refund will be made, if the rescheduled dates do not fit into the attendee's schedule.
      2. The attendee would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of scheduled training.
   2. If Attendee reschedules the event:
      1. If the request of rescheduling is received ahead of 7days or more, 10% of registration fee will be charged. Please note that rescheduling will be subject to availability of seats.
      2. If the request of rescheduling is received within 7 days or less, no rescheduling will be allowed to the attendee. However, the attendee can send a replacement instead.
3. Tutorial Consulting Compliance:
   1. For Online Events:
      1. Participants of our live events, may cancel up to 48 working hours prior to the event start date and will receive a letter of credit to be used towards a future event, valid up to one year from the date of issuance.
      2. We at Cranium Connections would process/provide refund only if the event has been cancelled.
      3. In case of a cancelled webinar, the participant can choose between the recorded version of the webinar or for a refund. Refunds will not be given to participants who do not show up. We might provide a recorded link, in exchange, based on the participants’ request.
      4. Online events may be cancelled due to lack of enrolment or due to unavoidable factors. All participants will be notified 24 hours in advance in case a webinar is cancelled.
   2. For In-Person Events (Seminar):
      1. Cancellation
         1. The Participant(s) (the person who has registered for this conference) need to submit a written cancellation request through email at least seven calendar days prior to the start date of the event. In that case, we will issue a refund— less a $200 administration fee
         2. No cancellations will be accepted — nor refunds issued — if we receive a request in less than seven calendar days from the start date of the event.
         3. A Seminar may be cancelled due to lack of enrolment or due to unavoidable factors. All participants will be notified seven days prior to the start date of Seminar.
         4. In the event Cranium Connections cancels a seminar, we are not responsible for any airfare, hotel, other costs or losses incurred by registrants.
      2. Rescheduling / Substitution
         1. Participants can request us, via e-mail (two calendar days prior to the seminar); for rescheduling/substitution.
         2. In such a case, we will issue the participant a credit for the amount paid minus administration fees ($200).
         3. The same, can be used to attend any future Cranium Connections event and will be valid for a period of one year.
      3. No Show
         1. No-shows will be charged the full amount.
         2. Also, some topics and speakers may be subject to change without notice.
   3. Refund Policy for Corporate Training
      1. In case Cranium Connections cancels the training event, the client will get a full refund.
      2. In case the cancellation is done by the client more than 14 days prior to the training, 20% of the registration fee will be charged as a cancellation fee and the remaining will be refunded.
      3. In case the cancellation is done by the client on or within 14 days of the start of the training, no refund will be provided.
      4. Any cancellation of training for which the payment is made within 14 days of the start date of the training, no refund will be provided.